Shipping & Returns
Shipping Methods and Rates
We offer FREE standard shipping on all U.S. orders over $49. Currently we don't ship internationally.
|Method||Estimated Delivery Time||Shipping Fee|
|Standard (ground)||3 to 8 business days||$ 5.00|
|Express||3-4 business days*||$ 12.00|
|2-Business Days||2-3 business days*||$ 18.00|
|1-Business Day||1-2 business days*||$ 25.00|
*Orders are processed Monday-Friday (excluding holidays). Orders placed after 5pm EST begin processing the next business day.
Returns and Exchanges
If you would like to exchange your PONY item for a different size, please click the link to the PONY Return Center to select your item for exchange and choose "did not fit." Then select your new size. This is the only reason that will prompt an exchange.
We want you to be as happy with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 30 days of your order date. To initiate your FREE return please click the link to the PONY Return Center to select your item for return and instantly generate your return shipping label.
If you have any further questions, please contact customer service at firstname.lastname@example.org.