shipping & returns

shipping methods and rates
we offer FREE standard shipping and returns on all u.s. orders. currently we don't ship internationally.

method estimated delivery time shipping fee
standard (ground) 3 to 8 business days $ 0.00
2nd day 2-3 business days* $ 20.00
next day 1-2 business days* $ 40.00

*orders are processed monday-friday (excluding holidays). orders placed after 3pm est begin processing the next business day.

returns

if you would like to make a return, please email us at customerservice@pony.com and we will send you a return form and a prepaid return label. 

unfortunately we cannot process exchanges at this time. if you need a different size please return it and place another order. A refund will be given once the package has been processed and received by our warehouse. 

we want you to be as happy with your purchase as we are in serving you. if you're not happy for any reason, we will gladly accept your return within 30 days of your order date. 

the shoes and shoebox must be in original "new" condition or the return will not be allowed. Pony does not accept returns unless they are returned in their original shoe box. All shoes boxes must be shipped back in an outer carton. Any shoe boxes shipped back without an outer shipping carton will be refused. 

If you have any further questions, please contact customer service at customerservice@pony.com.