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Shipping & Returns

Shipping

DUE TO HOLIDAY VOLUME, PLEASE ALLOW 4-5 DAYS FOR FULFILLMENT, THANK YOU FOR YOUR SUPPORT.

EXPEDITED SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME.

Purchased items will be shipped from our warehouse location within 4-7 business days of the order, although most orders will be shipped within 2-3 business days.

Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse location at 54 Drexel Avenue, Bayshore, NY 11207.

Domestic (USA): All domestic orders are shipped via UPS with delivery confirmation. Standard delivery time is 2-5 business days from date shipped, but may take longer. Most domestic orders are received within 1 week of ship date.

International: International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. Mellogang is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid we are not able to refund your order). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.

 

Returns

Our satisfaction is our top priority. Plain and simple.

Something not quite right? Not a problem. We will be happy to issue a refund for merchandise within 30 days of purchase if items meet our eligibility criteria. Please note:

Place the original packing slip with your unwanted item(s) in the original mailer if possible, and note the return reason for each item in the box provided (see below return reason chart):

 

Style too large

1

Style too small

2

Style not as expected

3

Changed my mind

4

Other

5

 

Exchanges

We do accept exchanges for items that are purchased at retail price. All discounted items and sale items are final sale. Please send us a request for an exchange within 14 days of delivery date. Items must be returned in new & unused condition, with all original tags attached. All exchanges are dependent on existing stock.

To make an exchange please do the following:

Damaged Goods

If a product is delivered damaged or defective please do the following :

* A refund won’t be made for the damaged item unless the item can’t be replaced.

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